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How to Have Tough Conversations that Advance Inclusive Design by ‍Lydia Hooper (Agile Six)

Workshop

1 hr 30 mins

Anyone looking to make designs, products, and teams more inclusive and equitable knows that complex conversations are bound to ensue. At this session, attendees will learn to approach these conversations with mindsets and skills that facilitate clarity, impact, and shared power.

Date and time:

Thursday, 9 November - 19:30-21:00 GMT, 14:30-16:00 EST, 11:30-13:00 PST

Intended audience: 
  • Students or beginners to inclusive design
  • Some experience in inclusive design, but still learning
  • Expert practitioners

Registration opens: 9 October

Register
Date and time:

Thursday, 9 November - 19:30-21:00 GMT, 14:30-16:00 EST, 11:30-13:00 PST

Register

In order for decisions to be made that align with values for inclusivity and equity, researchers and designers often need to navigate complex conversations and negotiations, but we are often not taught the skills needed to do this effectively. These skills are important, because when conversations are mishandled, it can lead to the perpetuation of or an increase in harm, ruptures in trust, and decreases in team engagement and cohesion. This is even more likely when team members represent different social locations and when they are working through issues of inclusion and equity. Alternatively, when conversations expose different beliefs, ideas, or interests, and this conflict consciously cared for, it can lead to better work environments, increased innovation, and products that meet the needs of diverse users.

In this workshop, hybrid designer Lydia Hooper will explain these dynamics and offer practices that will help attendees recognize more clearly the choices they have in these situations and feel better equipped to make the choices that centre inclusivity and equity. These practices include making mental pivots, evaluating risks and rewards, identifying values-based actions, and communicating with greater clarity and impact. By learning these skills, attendees will have greater capacity to meaningfully contribute to teams making decisions that allow for shared power and responsibility.

Lydia Hooper standing in front of a colorful mural

Hybrid Design professional

Left

Hybrid Design professional

Right

Left

Hybrid Design professional

Middle

Right

Hostile Documentary

1h 38m | 2022

In order for decisions to be made that align with values for inclusivity and equity, researchers and designers often need to navigate complex conversations and negotiations, but we are often not taught the skills needed to do this effectively. These skills are important, because when conversations are mishandled, it can lead to the perpetuation of or an increase in harm, ruptures in trust, and decreases in team engagement and cohesion. This is even more likely when team members represent different social locations and when they are working through issues of inclusion and equity. Alternatively, when conversations expose different beliefs, ideas, or interests, and this conflict consciously cared for, it can lead to better work environments, increased innovation, and products that meet the needs of diverse users.

In this workshop, hybrid designer Lydia Hooper will explain these dynamics and offer practices that will help attendees recognize more clearly the choices they have in these situations and feel better equipped to make the choices that centre inclusivity and equity. These practices include making mental pivots, evaluating risks and rewards, identifying values-based actions, and communicating with greater clarity and impact. By learning these skills, attendees will have greater capacity to meaningfully contribute to teams making decisions that allow for shared power and responsibility.

Lydia Hooper (she/her)

Lydia Hooper is a hybrid design professional with expertise in complex systems, relationship building, and trauma-informed inclusive design. Over the past decade, she has led dozens of social impact organizations through transformational changes. She has previously spoken for numerous events and organizations, including Inclusive Design 24, General Assembly, AIGA-Colorado, and UX@UA. Lydia currently works with the Department of Veteran Affairs as a Senior UX Designer/Researcher at Agile Six Applications. She serves on the board of directors at The Center for Trauma and Resilience. You can follow her on LinkedIn and learn more at lydiahooper.com.

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