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Looking beyond ‘recruitment’: Working with trans and non-binary communities to build equity into national services by Faiza Peeran (formerly Citizens Advice)

Talk

35 mins

How might we work holistically with local communities to build equity into national services? This talk explores a case study of a long-term research project with trans and non-binary community groups to understand how to best work in an open and meaningful way.

Date and time:

Wednesday, 8 November - 16:00-16:35 GMT, 11:00-11:35 EST, 8:00-8:35 PST

Intended audience: 

Registration opens: 9 October

Register
Date and time:

Wednesday, 8 November - 16:00-16:35 GMT, 11:00-11:35 EST, 8:00-8:35 PST

Register

How might we start moving away from ‘traditional’ research practices towards a more open and equitable way of working? We’ll explore this idea through a case study of a long-term research project and collaboration with trans and non-binary community groups at Citizens Advice. We’ll look at power dynamics, meaningful engagement and making and learning from mistakes – and how this can feed into the practicalities of user-centred design at a national charity.

Faiza Peeran smiling in front of a sunset.

User researcher

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User researcher

Right

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User researcher

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Hostile Documentary

1h 38m | 2022

How might we start moving away from ‘traditional’ research practices towards a more open and equitable way of working? We’ll explore this idea through a case study of a long-term research project and collaboration with trans and non-binary community groups at Citizens Advice. We’ll look at power dynamics, meaningful engagement and making and learning from mistakes – and how this can feed into the practicalities of user-centred design at a national charity.

Faiza Peeran (she/her)

Faiza is a User Researcher at the Ministry of Justice, working on bringing user centred approaches to technology and services in government. She's previously worked across the NHS and the not-for-profit sector. She's interested in participatory and community-based research approaches, as well as exploring the role of ethics in the design of public services.

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