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Benchmarking accessibility at the Co-op by Romain Chen (Co-op)

Talk

40 mins

In this case study I will demonstrate how the Co-op is doing accessibility at scale across multiple product teams using our 5-steps accessibility benchmarking process. I will explain why and how we do it, give a tour of our accessibility dashboard, talk about how the process has galvanised the teams around accessibility, discuss our relationship with our accessibility partner Fable and share some valuable lessons we learned along the way.

Date and time:

Tuesday, 7 November - 16:30-17:10 GMT, 11:30-12:10 EST, 8:30-9:10 PST

Intended audience: 

Registration opens: 9 October

Register
Date and time:

Tuesday, 7 November - 16:30-17:10 GMT, 11:30-12:10 EST, 8:30-9:10 PST

Register

To meet its long-term accessibility goals, the Co-op has recently launched a new accessibility benchmarking program across its customer product teams. Through this process, we’ve created a dynamic accessibility community across our product teams, which has enriched, informed and ultimately improved the way we approach accessibility.I’ll explain the organisational and technical constraints we faced, how we're maximising our relationship with our strategic accessibility partners (Fable), and how team feedback is enabling us to continue making this process more streamlined and self-organised.

I will discuss the metrics we're using and I will show you how you can create a low effort, entirely manual accessibility dashboard that makes your progress and metrics visible to teams, stakeholders and leadership alike.

I will share tips on how to get accessibility tickets prioritised into your sprints or Kanban, and discuss how you can help your organisation improve, grow and mature their digital accessibility.

A Bust shot of Romain, wearing a checked travel shirt and a backpack.  The photo is taken in front of the ceramic tilework at the Plaza de Espana in Seville.

UX Designer

Left

UX Designer

Right

Left

UX Designer

Middle

Right

Hostile Documentary

1h 38m | 2022

To meet its long-term accessibility goals, the Co-op has recently launched a new accessibility benchmarking program across its customer product teams. Through this process, we’ve created a dynamic accessibility community across our product teams, which has enriched, informed and ultimately improved the way we approach accessibility.I’ll explain the organisational and technical constraints we faced, how we're maximising our relationship with our strategic accessibility partners (Fable), and how team feedback is enabling us to continue making this process more streamlined and self-organised.

I will discuss the metrics we're using and I will show you how you can create a low effort, entirely manual accessibility dashboard that makes your progress and metrics visible to teams, stakeholders and leadership alike.

I will share tips on how to get accessibility tickets prioritised into your sprints or Kanban, and discuss how you can help your organisation improve, grow and mature their digital accessibility.

Romain Chen (he/him)

Romain is a UX designer with about 20 years of industry experience including over 10 years in the legal sector.

He’s an accessibility advocate at the Co-op, currently leading on the accessibility benchmarking strategy, a new program of work aiming to monitor accessibility progress over time and create accountability across all the different product teams at the Co-op.

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